Step-by-step guide to filing your car insurance claim, what to expect during the process, and how to maximize your settlement. Know your rights and get the coverage you paid for.
Call us immediately for claims assistance and guidance
What you do in the first minutes and hours after an accident can significantly impact your claim. Follow these critical steps:
Nevada law requires calling police if:
Police report number is critical for your claim – get it before leaving the scene.
Collect from ALL drivers involved:
Take photos and videos of:
Pro Tip: More photos = stronger claim. Insurance adjusters rely heavily on visual evidence.
Call within 24 hours (even if accident wasn't your fault):
Warning: Delayed reporting can result in claim denial. Most policies require "prompt" notification.
Understanding the claims process timeline helps set expectations and reduces stress. Here's what to expect:
Your claim is assigned to an adjuster who will be your primary contact throughout the process.
Adjuster inspects damage to determine repair costs or total loss value.
Insurance company determines fault based on evidence, police report, and Nevada law.
Insurer presents settlement offer covering repair/replacement costs minus deductible.
Once you accept the settlement, payment is processed and repairs begin.
Simple claims (minor damage, clear fault)
Average claims (moderate damage)
Complex claims (disputed fault, injuries)
Common questions about filing and managing your claim
Our expert agents guide you through every step of the claims process